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Which of the following best demonstrates an operations mindset?

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  • “I don’t know how to solve this problem. Let’s just try some things and see what works.”
  • “The solution to this problem is obvious to me because of my technical expertise. I’ll solve it right now.”
  • “This problem is much more complicated than it seems. I’ll need a couple months to dig into the necessary data to identify a possible solution. Please be patient while I create a foolproof plan of action.”
  • “I investigated the problem you reported to me, and I discovered several root causes in the processes our teams are using. I’ve designed an experiment to test a possible solution.”

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