- True – you shouldn’t bring up any upsell opportunities until the renewal, since this will just distract your client.
- True – upsells only happen during a renewal, since a client is never willing to pay more for something once they already have a retainer.
- False – upsells can happen at any time, you should always be looking for opportunities to add more value for the client.
- False – upsells should only happen during monthly or quarterly client reviews. You don’t want to distract from the renewal by presenting new ideas.
True or false? Upsells should only happen during the renewal call.