HubSpot Client Management Certification

All of the following are best practices for growing your existing client relationships, EXCEPT:

Date:

April 13, 2023

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Keep track of events that are important to your client
Understand your client’s goals and perform ongoing reporting
Regularly review the client’s account with your internal team and client
Adopt a quick wins approach by performing out-of-scope requests

HubSpot Client Management Certification Exam Answers

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Your client has expressed concern at you not meeting their digital marketing goals. They expected their sales to grow by 15% and you only achieved a growth of 10%. They’re starting to question whether inbound is the right way to go for their business and you’re unsure whether they will renew or cancel. How should you grade this client’s health?

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True or false? Upsells should only happen during the renewal call.

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