- Each client’s situation is unique, and you shouldn’t underestimate the importance of thoroughly understanding your client’s previous CRM’s architecture.
- A responsibility matrix divides all stakeholders into twelve categories.
- Complex CRM implementations usually demand more than just email updates to key stakeholders each week.
- The project definition of success should include relevant metrics, and each definition of success should be specific, measurable, attainable, relevant, and timely.
Which of the following statements is false, based on the information, frameworks, and methodologies shared in this certification?