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True or false? It’s important to adopt soft skills to align with your client on a personal level.



  • True – finding areas of commonality will help you establish trust early on and open the conversation with your client.
  • True – the most important thing is to make sure your client sees you as a friend. If your client likes you, they’re less likely to fire you.
  • False – a client is paying you to provide a service, not be their friend. As long as you get the work done, you don’t need to worry about building a relationship.
  • False – avoid talking to your client about anything besides work, since this ends up wasting valuable time.

HubSpot Client Management Certification Exam Answers

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