True or false? Debrief your past onboarding experiences to understand what worked well and what didn’t.

• True – set a meeting with all your past clients to learn what you could have improved on.
• True – have an internal meeting for each client moving forward to determine how you can improve the process.
• False – only debrief your best clients, since this would be too laborious to do for every client.
• False – only debrief clients who cancel their engagement with you, since these are clients you can learn from.

HubSpot Client Management Certification Exam Answers